Frequently Asked Questions

Why is signage so important for my business?

Signage is the best investment you can make in your business because it becomes 24/7 permanent advertising! It provides the best return on your marketing dollars, not only by building and branding your company but also letting current and prospective customers find you! Most important, signage portrays the positive image you want for your company. Remember – the first impression is the most important!

What do I need to know if I have never purchased a sign?

There are many steps involved in the process. To get started, our Account Manager will review city or county codes associated with your business address and will verify signage specifications with the landlord or owner. After performing a complimentary site survey, the Account Manager will schedule a meeting with you to review findings, discuss budget, and determine an approach to best showcase your business to meet your budget. (It’s helpful at this point if you come in for a tour of our manufacturing facility to see the processes and materials that go into signage. After all, signage is an investment, so you want to be well-educated about what you are purchasing.) One of our graphic designers will then produce a design which the Account Manager will present along with the pricing.

Once you have approved the design and provided the 50% deposit, our Permit Procurement Specialist will secure the necessary sign/electric permits from the issuing city or county. If necessary, landlord approval must also be obtained prior to securing the permits. The manufacturing process begins as soon as the permits are obtained. The entire process can take two or more months depending on the permitting process and the type of sign, but we strive to meet your timeline. Your Account Manager will outline the timeline for you at the time of the initial consultation.

Signage can be a complicated process, but your Account Manager will handle all the details so that the end result meets – or exceeds – your expectations. You will receive updates all along the way, and you can stop in anytime to see your sign being created!

Signage is an investment that lasts a very long time, so you want to ensure that you are dealing with an experienced, reputable company that provides a quality product.

What should I look for in a sign company?

  • Ask to see the facility.  This is imperative.  The tour will tell you much of what you need to know and how professional the company is. After all, signage is a major investment and what you see on site will be an indication of the quality of your sign. 
  • Ask which components are done ‘in-house.’  Many sign companies outsource a lot of their work and ‘in house’ efficiencies will save you money and time.
  • Ask how long the company has been in business.
  • Get references and find out how many customers are repeat customers. 
  • Ask what materials and name brands they use and how long their warranty is. 
  • Look at their trucks.  A reputable sign company will have a fleet of newer, safer trucks. 
  • Ask if you will be just dealing with the sales person (Account Manager in our case) or will you be handed off to someone else after the sale is made.
  • Look for designs that have all the elements of the sign spelled out, so you know what you are getting. 

You deserve experience, quality, professionalism, and fair pricing! 

What if I decide I want to compare prices?

This is tricky in the sign business.  If you are getting several quotes, you must be sure you are comparing ‘apples and apples.’  Some sign companies will give you a lesser quote, but you might be getting a smaller sign or smaller letters. Others may use materials that will not stand up over time or have processes, such as painting, that are inferior, causing the sign to deteriorate sooner.  They may have add-on costs (called ‘change orders’) once you have agreed on an initial price and are in production.  Always make sure the costs of the permits are spelled out.  Ask about a warranty and get it in writing.

Cheapest in the short run isn’t always cheapest in the long run when buying signs. You could spend more on service later, and you may end up with a sign company that doesn’t deliver what you wanted when you wanted it at the price you thought you were paying. You want to be confident that your investment is protected. 

Security Signs’ reputation, competitive pricing, and large following of repeat customers tells you something about how we do business and how we value our customers.    We invest $1,200 in time just doing the site survey and getting you the no-obligation design and competitive proposal.

What if I have a limited budget?

We get asked this a lot! Because Security Signs has up-to-date, state-of-the art equipment and skilled craftsmen, we have built-in efficiencies through our in-house processes. This enables us to pass the savings on to our customers. We use brand-name materials, and because we purchase in quantity, we get discounts that are passed on to the customer. The bottom line is two-fold:

We can provide a sign for EVERY budget, and we often can ‘value engineer’ signage so it saves money but retains the look you want and need to grow your business. That’s why ‘we build the signs that build your business.’

What specifically is value engineering?

Signs are produced in accordance with city or county codes, landlord specifications, and a customer’s budget. Because of the array of quality materials available, there are times when a certain look can be obtained using a less expensive or a different type of material. For example: Three-dimension letters can be replaced with one- dimension letters, or the look of sand blasting can be obtained with frosted vinyl. Channel letters can sometimes be made into a channel wrap. Your Account Manager will work with you to ensure you are maximizing your investment and getting the highest quality look for a competitive price.

What if I need a variety of sign types for my project?

One of the advantages of dealing with a full-service company is that you can have all of your signage needs fulfilled at once. Our capabilities enable us to provide our customers with not only their exterior signage, but also an interior or reception-area sign, way-finding, directories, vinyl window/door graphics, banners (pre-opening or grand opening), A-boards, digital prints, etc. Design and manufacturing a comprehensive sign package helps with pricing discounts and consistency in the integrated look you want for your business.

How do I arrange for a tour of Security Signs?

When you call, you will be referred to a Account Manager. Just tell him/her that you would like to come in and tour the facility. If you prefer, ask to meet with one of the owners.

A tour takes about an hour to visit departments such as design, vinyl, metal fabrication, paint, assembly, and neon.

By learning about the processes and what goes into a sign, you will be well versed in sign language (no, not that kind), and you will meet some of our skilled professionals. We are also very happy to accommodate group tours during business hours or by special appointment.

How can I get my name on your electronic message center?

Our ‘EMC’ is a state-of-the-art Daktronics unit. We can easily program it to reflect upcoming tours, events for local non-profits, community events, neighborhood association meetings, community information, and names or pictures of people who have done very nice things for Security Signs. If you purchase a sign from us, we can also showcase it on our EMC. It has proven to be a great return on investment.

" Thank goodness I'm finally getting the attention I deserve!!! The sign looks fabulous, Tony is also very pleased. Thanks again Dennis--your customer service and follow through is greatly appreciated."

- Deborah Ewing
Eric Fuller & Associates

“…not only did they provide me with the highest quality of workmanship, but they also demonstrated their integrity by keeping me informed of their progress each step of the way. In addition, your employees reacted positively and without hesitation every time I made a ‘surprise change’ to my locations or design. I have never found a company that has been as accommodating and customer service oriented as Security Signs.”

- Robin Brown
Oregon Holdings (Taco Time)